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Investor grievances

Escalation matrix.

If your concern is not resolved to your satisfaction, please escalate in the order below. Unresolved complaints may be referred to [Regulator]'s complaints portal.

Level	Contact	Response time
1 · Client support	Client Service Desk	2 business days
2 · Head of client service	[Name]	5 business days
3 · Compliance officer	[Name]	7 business days

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Escalation matrix.